| Annual Support |
Annual Support allows you to contact technical
support in various ways.
On-Line Chat: Have a quick
question? Get instant help from one
of our Technical Support Representatives using
our Live Help system.
Email
Need a detailed response, use our request
support form and receive a detailed solution
with in 1 business day.
*Availability: 9:00 a.m. to
5:00 p.m., Monday through Friday, US Central
Time (EXCLUDING Holidays).
Telephone/Fax
If you don’t have access to the internet,
you can call (713-981-5300), Toll Free 1-832-328-1880
or send a fax (832-553-1831) with your contact and
issue details.
Availability: 9:00 a.m. to
5:00 p.m., Monday through Friday, US Central
Time (EXCLUDING Holidays).
|
| Per-Incident Support
- $50.00 minimum** +$2.00/minute over 25 |
Per-Incident Support allows you to contact On-Line
Help, send an email or call the technical support
line (713-981-5300), send a fax (832-553-1831) to
receive one-on-one assistance from a GraceSoft support
representative after providing a Visa, Discover,
American Express or MasterCard number.
Availability: 8:00 a.m. to 5:00 p.m.,
Monday through Friday, US Central Time (EXCLUDING
Holidays).
|
| FREE SUPPORT |
Documented Help: Purchase
of Easy InnKeeping includes a User’s Guide,
on-screen Help, and Tutorials.
Web Site Help:
www.easyinnkeeping.com
Online Help.
FAQ area has answers to commonly
asked questions, including screen shots and instructions
on how to address the question.
|
 After
Hours Support - $50.00 minimum** +$2.00/minute over
25 |
After Hours Support allows any customer to contact
technical support (713-981-5300) outside of our regular
business hours. A GraceSoft support representative
is ready to help with any emergency, business-down
situations. When you call for after-hours
support, please leave a message with details of your
problem and your call-back information. A technician
will be paged and will call you back as soon as they
are able. Please have a Visa, Discover, American Express
or MasterCard number ready for them when they return
your call.
Availability |
5:00 p.m. to 10:00 p.m. Monday
through Friday, and from |
| from 9:00 a.m. to 10:00 p.m. on weekends
and holidays (US Central Time) |
* Representatives can assist our customers
on an as-available basis. Issues will receive
responses in the order they are received.
|
| On
Site Training and Installation |
GraceSoft offers on site training and installation
services.
- Travel by car: $0.36 per mile,
- Travel by other mode of transportation
(plane, etc.): cost of coach ticket,
- Meals: their cost, but not to exceed
$40.00 per day.
- Lodging: their cost, but not to exceed
$120.00 per day.
- $500 for half day, $750 for a full 8
hour day.
|
