Cancel Reservations

Delete Reservation Permanently (without tracking the history of the reservation or charge cancellation charges)

Option 1

Search for the reservation by clicking on Reservation > Find Reservation in the main menu. The Reservation Search dialog is displayed. Search for the specific reservation that you want to delete using the Guest Name or Date Range. When the reservation is displayed, highlight the reservation and click on the Select Reservation button. All the details of the reservation are displayed in the reservation screen. Now click on the Delete button.

Cancel Reservation and track cancellation Charge

Highlight the reservation in the Monthly Calendar screen.

After selecting the reservation that you want to delete, right click > Delete Reservation > Cancel Reservation.

The reservation is opened in the Reservation screen. In the Reservation screen, again click on the Delete button. In the pop menu, click on Cancel Reservation.

A message "Do you want to cancel this reservation" appears. Click on the Yes button.

Add Cancellation Charge:

1. Click on the Bill button in the Reservation Screen to enter cancellation charges.

2. Click on the Add Charge button. Select Cancel Charge from the Item Name list.

3. Enter Quantity as 1 and enter the Amount that you want to charge as Cancellation charge.

4. To add payment for the Cancel Charge, click on the Add Pay button.

5. Select the Type of Payment.

6. Enter the Total Amount that the guest is paying.

7. Click on the Save button.

Issue refunds:

1. In the Bill screen, click on the Add Pay button.

2. Select Refund as the Type of Payment.

3. Enter the Total Amount that you want to refund and click on the Save button.

View Cancelled Reservations

To search for cancelled reservations and view the reservation's details, click on the Reservation > Find Reservation in the main menu. The Find Reservation dialog is displayed.

Click on the Show cancelled Reservations check box and click on the Find All button. All the cancelled reservations are displayed. Highlight the reservation and click on the Select Reservation button to view the details of the cancelled reservation.

Option 2

Highlight the reservation in the Monthly Calendar screen.

After selecting the reservation that you want to delete, right click > Delete Reservation > Delete Permanently.